Frequently Asked Questions

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Q: Is HubMarket safe to use?
A: We take safety seriously. All users are verified, we monitor ads, and we provide tools for reporting suspicious listings.

Q: What should I watch out for when buying or selling?
A:

  • Always meet in a public place if possible

  • Verify payment before handing over goods

  • Use the built-in messaging tools rather than sharing personal contact info too early

  • Report any suspicious users or listings to us

Q: I forgot my password. What do I do?
A: Click “Forgot Password” on the login page, enter your email, and we’ll send password-reset instructions.

Q: Can I change my email or phone number on my account?
A: Yes — go to Account Settings in your profile and update your details.

Q: How can I get help if I have more questions?
A: You can reach out to our support team at support@hubmarket.co.za. We aim to respond within 24–48 hours (business days).

Q: Do you have a help centre or knowledge base?
A:Currently not yet. In the meantime, feel free to browse our Blog, Terms & Conditions, and Refund Policy, or contact support directly.

Q: How do I buy something on HubMarket?
A: Buying is simple:

  1. Create a free HubMarket account

  2. Browse or search for the item you want

  3. Click Contact Seller to message the seller

  4. Discuss the item, agree on price, meeting place, and timing

  5. Complete the deal directly with the seller — payment is not handled by HubMarket

Q: Do I pay through HubMarket?
A: No. HubMarket does not handle payments.
All payments happen directly between the buyer and the seller.
Always confirm details clearly before meeting or paying.

Q: Why do I need an account to contact sellers?
A: Creating an account helps:

  • Reduce spam

  • Keep conversations protected

  • Build trust between buyers and sellers

  • Allow you to report suspicious behavior

Q: How do I know if a seller is trustworthy?
A: Before you commit to anything:

  • Check the seller’s profile and previous listings

  • Ask questions about the item

  • Request more photos or details

  • Meet in a safe, public location whenever possible

  • Never rush — real deals don’t pressure you

Q: What should I do if the deal looks suspicious?
A: Use your common sense — if something looks too good to be true, or feels fishy, it probably is.
Do NOT pay unless you’re confident the deal is legitimate.

Click Report on the listing or contact our support team immediately so we can investigate.

Q: Is HubMarket responsible for transactions?
A: No. HubMarket provides the platform for connecting buyers and sellers, but we do not guarantee items, pricing, or payments. Always trade cautiously and responsibly.